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POLICIES

PARENTS IN CLASSES

We ask that parents please wait outside the classroom during classes.

Children are easily distracted and most tend to find their independence and grow new relationships with both the teacher and other students when given the freedom to explore on their own.  If your child is unsettled, you are more than welcome to stay for the beginning of the class to ensure they do settle in. With our youngest performers it can take a few weeks to become completely comfortable, and this is absolutely normal.

There are viewing windows and glass doors always uncovered for you to view classes at any time.

 

COMMUNICATION AND FEEDBACK POLICY

IMPORTANT INFORMATION IS SENT REGULARLY VIA EMAIL. PLEASE CHECK YOUR JUNK MAIL REGULARLY (You can also save our address to your address book which helps it not go to junk :))

Students must have a valid email address and contact phone number.  Where the student is under 18 years of age, they must have a parent/guardian manage their enrolment.  Important information, invoices and newsletters will be emailed to the parent, at the provided email address.  It is the responsibility of at least one parent/guardian to read newsletters and emails that are sent from Confident Kids Performing Arts School to keep informed.

We also recognise that communication with you, our parents, is an important part of your child's development. Please feel free to chat to Jenny or Michelle at any stage of the year for feedback or support. We do please ask that teachers are not approached during class time and at changeovers as this takes time away from the students in the classes.

For any concerns or questions please contact Jenny and Michelle directly on 0422 221 461. Our aim is to run a professional and nurturing school where all students have a positive experience.

We ask that families. parents and students do not contact staff privately on social media, via phone or email as this is against our Child Protection Policy.

For more on this policy, please visit our website here.

All communication is to come through the studio phone and email only.

These details are: 0422 221 461 and confident_kids@hotmail.com

 

FREE TRIAL LESSON POLICY

Any individual wishing to attend a free trial lesson at Confident Kids Performing Arts School must complete the Dance Studio Pro sign up prior to participating in the class.

ATTENDANCE POLICY

Parents/guardians are responsible for communicating absences with the Confident Kids Performing Arts School office. The office must be notified in advance if a student is going to be absent from class.

Absences, due to other commitments and general sickness, are not refundable. We do offer Make-up Classes that must be taken within the same term, if there is space in a suitable class. Make-ups can be taken in any style class and are not limited to the styles your child attends weekly.

Absences due to long overseas trips (more than 2 weeks) that we have been notified about well in advance and for absences due to hospital admissions will be considered on an individual basis.  Please contact Jenny or Michelle directly.

FEE POLICY

All fees are inclusive of GST.  Class fees are invoiced by the term.  The full term invoice must be paid by first day of the term, unless signing up for monthly auto-pay.  This is regardless of the number of classes the student wishes to attend (or actually attends).  There will be be no refunds, credits, or transfers if the full term isn't completed.

 

REFUND POLICY

When enrolling in our classes, you are committing to a service contract for a complete term. Confident Kids Performing Arts School do not offer refunds for cancellations during this time.

 

UNIFORM POLICY

The uniform set out by Confident Kids Performing Arts School is compulsory for all students.  The set uniform must be worn to all classes.  There are a number of options to ensure this is affordable for all families.  

 

PHOTOGRAPHY/FILMING POLICY

Students/Parents are not permitted to video or photograph classes, students or staff at anytime, unless given permission by the staff or individuals involved.

All students are required to agree or disagree to the Confident Kids Performing Arts School media release agreement upon enrolment.

 

HEALTH & SAFETY POLICY

Confident Kids Performing Arts School have set up and will maintain safe dance environments for their students. Appropriate emergency procedures exist and staff understand the procedures relevant to their location.  Confident Kids Performing Arts School staff have the responsibility and authority to ensure that health and safety objectives are achieved. They will identify and eliminate unsafe acts, procedures, conditions, equipment, and hazards of all kinds. Behaviour from students, parents or visitors that may cause an unsafe environment, will not be tolerated. 

Emergency evacuation maps are located around the premise. Fire extinguishers, fire hose reels and fire blankets are located within the premises. 

It is the responsibility of the student or parent/guardian to inform Confident Kids Performing Arts School of any prior or current illnesses or injuries prior to enrolment or prior to class.  In the event of an injury, Confident Kids Performing Arts School will administer First Aid treatment by a qualified first aider.  If medical services are necessary and an ambulance required, the student/parent will incur the costs.  Confident Kids Performing Arts School MUST be notified of any allergies that a student may have.  

Any student who has been diagnosed by a Medical Practitioner as being at risk of anaphylaxis should bring a management plan and an epipen to class and leave it at reception, labelled with their name.  This epipen will be administered by a first aider if required, under the instruction of 000 staff if an emergency arises.  Any student who has been diagnosed by a Medical Practitioner as being as having asthma should bring an inhaler/puffer to class and leave it at reception, labelled with their name.  This will be administered by a first aider if required, under the instruction of 000 staff if an emergency arises.

 

BEHAVIOUR / CONDUCT POLICY

Confident Kids Performing Arts School does not tolerate swearing, indecent or disrespectful language, defamatory comments, or indecent or disrespectful conduct from students, parents/guardians, family members, or visitors.  Any individual who demonstrates any of the above will be asks to withdraw from Confident Kids Performing Arts School immediately. This behaviour includes at the premises or outside of the premises, social media or on the internet.  Negative communications between parents and/or students will not be tolerated by Confident Kids Performing Arts School.  Where negative communications take place, the parents and students involved will be asked to withdraw from Confident Kids Performing Arts School immediately.  This includes at the premises or outside of the Premises, social media, or on the internet.  Any person who does not comply with Confident Kids Performing Arts School Terms and Conditions will forfeit their position at Confident Kids Performing Arts School and, to the extent permitted by law, will not be entitled to refund.

 

BULLYING POLICY​

Confident Kids Performing Arts School has strong policies on bullying. Should an incident occur a meeting will be held with the child involved and parent. Confident Kids Performing Arts School and Inspire Academy of Performing Arts have the right - at their discretion - to cease any enrolment. Bullying includes verbal, non verbal, online and by way of excluding and will not be tolerated in any form.  Any parent seen to be taking part in bullying behaviour will also not be welcome at our school.

We ask that all students and families are respectful to staff, other families and students at all times. We have no tolerance for negative and defamatory comments, swearing or disrespectful language at our studio, at our events or online. These behaviours will result in immediate cancelation of performers' enrolment.

We also encourage open and honest communication style and ask that parents and students express any concerns they have as soon as practically possible to ensure they are dealt with promptly and before they can escalate. Any concerns are to come to Jenny or Michelle directly.

The following will not be tolerated in person, via email, via text messaging or via the internet; verbal abuse or shouting, physical abuse, excluding or isolating a person, psychological harassment, humiliating a person through sarcasm, criticism or insults, ignoring or belittling a person’s contribution or opinion.  Where any persons feel that they are the victim of bullying, they should discuss the matter directly with the person/people concerned and request an end to the behaviour.  Should this approach fail or be inappropriate, the victim can contact the Confident Kids Performing Arts School office for assistance in resolving the matter.

 

CHILD SAFETY

We are a Child Safe School. Please read our Commitment to Child Safety on the webpage listed below. ALL FAMILIES - must agree to the Code of Conduct (via our enrolment portal) BEFORE taking part in our classes.

 

GRIEVANCE POLICY

A grievance is a real or perceived cause for complaint.  Confident Kids Performing Arts School  recognises that open communication and feedback are essential elements of a satisfying and productive environment.  Every effort will be made to solve problems cooperatively and informally before presenting them in writing as a formal grievance. Students can be be assured that they will not be disadvantaged by the use of such procedures whether decisions are found for or against their grievance.

 

STUDIO LOYALTY POLICY

It is a conflict of interest to attend more than one studio.  Students are not permitted to attend another dance studio as well as Confident Kids Performing Arts School without written permission from one of the Directors.

 

FOOD, DRINK, ALCOHOL AND DRUG POLICY

Food and/or drink is not permitted in the classrooms, with the exception of a water bottle.  Food and/or drink must only be consumed in the allocated waiting areas or break rooms.  Confident Kids Performing Arts School request that nuts are not brought on the premises, however cannot ensure that the premises is 'nut free'.  The possession or consumption of illicit or non-prescribed drugs or alcohol  is not acceptable at any time. Parents, students, volunteers and/or employees must not arrive at Confident Kids Performing Arts School or any event representing Confident Kids Performing Arts School, impaired by the effects of illicit drugs or alcohol.

 

PARKING POLICY

For the safety of our students, staff, and visitors, we kindly ask that all those attending Confident Kids Performing Arts School park in the allocated parking spots and walk students to the front door of the studio where they will hand over their student to a staff member before leaving .

 

CCTV POLICY & PROCEDURES

Confident Kids Performing Arts School operates a CCTV system to deter anti-social and/or criminal behaviour.  This system will aim to provide a secure & safe environment for the children, parents / guardians, and staff involved.  Access to the CCTV system display monitor will be limited to authorised staff only.  Authorised staff include the office receptionists and the Directors.  Authorised staff will utilise the system for OHS (Occupational health and safety) and security reasons only. It should be noted that cameras are not located in private areas, such as the toilets and/or change rooms. It should be noted that footage will not be used to asses or evaluate staff or student performance.

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